Delivery Related

 

1) Can I specify a delivery date when ordering?

We offer Assured Next Day Delivery. Place your orders before 11:59 pm and we deliver them the next day. Any orders placed after 11:59 Pm will be delivered 2 days later. Once dispatched, the orders can not be cancelled or rescheduled. In case of any queries, please get in touch with our customer success team by clicking on Help icon on the app. 

 

2) I have not received my delivery?

Get in touch with our customer service team by clicking on the chat icon on home page for any assistance regarding orders that may be late. Our customer service team will get in touch with you if there are any potential issues as well.

 

3) I have not received part of my order?

A refund will be initiated into your wallet for any short items. 

 

4) Do I have to be there for delivery? Can my neighbours/ Security / Family members accept delivery on my behalf?

Please inform us by clicking on the chat icon on the home page if you need someone else to collect your order. 

 

5) Do you deliver to work addresses?

Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work, you will need to ensure that someone will be there to take receipt of your order.

 

6) Are there are any delivery charges?

Delivery is Free for all orders above Rs 399. For orders below this amount, a delivery fee of Rs 39 will be applied.

 

7) Are receipts sent with deliveries?

Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.

 

8)  What if I am unable to receive my delivery?

If you are not present during your selected delivery slot and your delivery arrives within the slot, your order will be taken back by us. In such cases, no refunds will be given.