“PLUCKK” and the “PLUCKK” logo are trademarks of SAFRESH Technology Pvt Ltd, a company incorporated under the Companies Act, 2013 with its registered office at Plot Floor-G-2, 11, Essar House, Opp Mahalaxmi Race Course, 11, Keshavrao Khadye Marg, Mahalaxmi, Tardeo, Mumbai City, Maharashtra - 400034 (the ‘Company’).

 

The domain name www.pluckk.in is owned by the Company.  We would like to inform you that, we have undergone re-branding exercise and pursuant to the same our brand name has been changed from INDUSFRESH to ‘PLUCKK’, with effect from December 31st, 2021. To that end, we are in the process of modifying our terms & conditions, policies and relevant details. We request you to kindly keep watching this space for any further updates in this regard.

 

These Terms of Use (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the PLUCKK website at www.pluckk.in (the "Site") and any related mobile or software applications ("PLUCKK Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

 

We, SAFRESH Technology Pvt Ltd care about your privacy and want you to be familiar with how we collect, use, and disclose information. By providing personal information to us or by using the website, you acknowledge that you have read and understand these Terms & Conditions.  We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or the website, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

 

ACCEPTANCE

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the website or mobile application, and supersede and govern all prior proposals, agreements, or other communications.

 

As part of the registration process on the website or mobile application, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the website you visit/access, the links you click on the website, the number of times you access the page and any such browsing information.

 

LIMITATION OF LIABILITY

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, mis delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.

 

RESTRICTIONS ON USE

You are granted a limited, non- exclusive, non-sublicensable, revocable license to access and use the Sites and Site Materials for personal, informational and shopping purposes only. Such license is subject to the Terms and does not include: (a) any resale or commercial use of the Sites or Site Materials; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of the Sites and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Sites, the Site Materials or any information contained therein, except as expressly permitted on the Sites; or (g) any use of the Sites or the Site Materials other than for its intended purpose. Any use of the Sites or Site Materials other than as specifically authorized herein, without the prior written permission of the Company, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring in any manner, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.

 

You shall not host, display, upload, modify, publish, transmit, update or share any information on the Website or mobile application that —belongs to another person and to which you do not have any right to; is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; harm minors in any way; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonates another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the website or mobile application; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

 

You agree not to collect information of other users from the website or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.

 

The Company does not control, take responsibility for or assume liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is the Company liable for any user conduct or any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. You are solely responsible for your use of the Sites and agree to use the interactive areas at your own risk.

 

ANY USE OF THE WEBSITE/MOBILE APPLICATION NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.

 

ORDERS AND PRICES

The Company is currently delivering orders of the products listed on the Site (“Products”) and providing various offers mentioned on the Site (“Offers”) only at select locations in the cities of Mumbai & Bengaluru (“Operating Locations”). We will not be able to service orders at any place other than the Operating Locations.

Any modification in the Operating Locations shall be mentioned on the Site. All Products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue Products without notice, even if you have already placed an order.

We take care to accurately display the description, colors and images of our Products but, we cannot guarantee nor take responsibility for variations in pictorial representations for the Products and color variation due to technical reasons. Prices and descriptions of the Products are subject to change at any time without notice, at our sole discretion.

We offer multiple convenient options to pay for your order, details of the modes of payment are provided in the Frequently Asked Questions (FAQs). All our customers enjoy a 100% Money Back Guarantee. We have a no-questions asked return and refund policy, which entitles all our members to return products at the time of delivery if they are not satisfied with quality or freshness. We will refund the value of the unsatisfactory products to your account in the form of store credit. All other details with respect to refunds are mentioned in our Frequently Asked Questions (FAQs).

Our Pluckk Buds Referral Program is available to use after you complete your 1st Pluckk order. For every friend you refer, you will receive Rs 500 Pluckk Cash once their first order is delivered. You can view all program details in your My account section under Referral Program tab. We reserve to right to remove earned benefits due to violation of program details. Referrals to same device and home address are not deemed to be valid and can be revoked on discovery of violation.

We shall not be liable to you or to any third-party for any modification in price, suspension or discontinuance of the Products. The Site / App allows you to place order for Products in standard quantities and the price of each Product displayed on the Site is also calculated on the basis of standard quantity of the Product.  However, due to the nature of the Product there may be a variance between the quantity ordered and the quantity supplied.

The Products sold on the website or mobile application are perishable goods. Hence, we recommend that you read the instructions written on the packaging of each Product carefully, before using such Product. Please check your grocery cart before checking out to avoid any issues with cancellations. Please also refer to our Cancellation details in our Frequently Asked Questions (FAQs).

Any offers available shall be, in addition to this Agreement, subject to the terms and conditions as may be listed on the Site / App in relation to such offers. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by the Company. 

Your Pluckk Cash balance reflects the amount of promotional cash you have in your Pluckk account to use against future purchases. It is equivalent to the actual money that you can use for purchases with Pluckk. You can only use Pluckk cash worth 25% of your cart value (up to Rs 200) for any order on a minimum cart value (Items Total) of Rs.399. Your Pluckk Wallet reflects the balance available recieved via SmartPay plan purchases or refunds and service related issues. Your Pluckk Wallet balance is not subject to expiry. Your Pluckk Cash expiry details are available in your Pluckk cash & Wallet section. Once expired, lost promo Pluckk cash cannot be credited. 

The Company may charge such delivery and handling charges, as maybe determined from time to time along with the applicable taxes.

 

COPYRIGHT & TRADEMARKS

The Company, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site.  Access to this Website or mobile application does not confer and shall not be considered as conferring upon anyone any license or any third party's intellectual property rights. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of the Company and its affiliates, its partners or its suppliers. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

 

Unless otherwise indicated, the site, mobile application and all content and other materials therein, including, without limitation, the PLUCKK trademark, PLUCKK logo, Tagline, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof are the proprietary property of the Company or its licensors or users and are protected by Indian and international copyright laws.

 

You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Company.

 

JURISDICTION AND COMPLIANCE WITH LAWS

Access to and use of the Website and these Terms of Use are governed by Indian law, without resort to conflict of law provisions. Any legal action or proceeding relating to your access to, or use of, the Website or these Terms of Use shall be instituted only in a court located in courts of Mumbai, Maharashtra. You and the Company agree to submit to the exclusive jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

 

TERMINATION

The Company reserves the right to terminate your access to the Website or mobile application without advance notice if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website or mobile application and the Company may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website or mobile application is terminated, the Company reserves the right to exercise whatever means it deems necessary to prevent any unauthorized access. This Agreement will survive indefinitely unless and until the Company chooses, in its sole discretion and without advance notice to you, to terminate it.

 

SEVERABILITY

If any provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

 

We reserve the right to change or modify these Terms of Use or any policy or guideline of the Sites including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Sites will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of our Sites. If you do not agree to the amended terms, you must stop using the Sites.

CONTACT US

Please feel free to contact us with any comments, questions or suggestions you might have regarding the information described in the Website and App. For account deletion, please contact us via the email address listed below as well. 

You may contact us at:

SAFRESH Technology Pvt Ltd

Plot Floor-G-2, 11, Essar House,

Opp Mahalaxmi Race Course, 11,

Keshavrao Khadye Marg, Mahalaxmi, Tardeo,

Mumbai City, Maharashtra - 400034 INDIA

Email: customerfirst@pluckk.in

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